When the COVID-19 pandemic led to shutdowns in East Tennessee, the need for the Church Street Benevolence team almost doubled.
Prior to the pandemic, the Benevolence Team helped an average of eight Knoxville community members pay rent or their KUB utilities bill each week. Now, the need has increased 77% across Knoxville and an average of 20 community members receive help each week from the team.
The Benevolence Team itself was different for most of 2020, with church member Keith Biggers taking the lead on most logistical and operational needs, while also taking the influx of calls between COVID-19 government-issue payments. Biggers stepped away from the team at the end of last year and church member Rob Keener took his place.
And while the Benevolence Team isn’t new, the past few months have shown a new way of doing what the Benevolence Team has always done — help those in need.
“I feel very excited and energized,” Keener says. “We’re building the airplane while flying the airplane, but that’s okay.”
To adapt to the needs of Knoxville community members, Keener connected new volunteers to virtual training through the Compassion Coalition, a community organization helping Knoxville’s churches understand the needs of the community and how to serve them. Keener also reorganized the process for meeting with a new client.
Prior to Keener’s leadership, a few volunteers would meet in-person with potential clients for about 30 minutes at a time. Volunteers would listen to their story and determine the best way to help them, which was typically a microgrant from the church of $100-$300.
Once the pandemic hit East Tennessee, Biggers handled everything from the office in the Christian Life Center (CLC) to meeting with potential clients. Most interactions with community members were a one-time occurrence, and no follow-ups were completed.
“Now, we’ve shifted our emphasis to not just be a ‘one-and-done’ with the client,” Keener says, “but rather to walk with the client and be on a journey with them as they participate in their own recovery.”
Now, each trained volunteer is responsible for one day a week, Monday through Saturday, and they answer any incoming inquiries left on the Benevolence Team voicemail throughout the day. Each volunteer will also follow-up with their previous clients to ensure they have received the care and assistance needed. Volunteers call clients using an app on their phone that protects their personal phone number as the one connected to the voicemail.
Volunteers listen to each client’s story, and take careful attention to figuring out the best way to assist with financial strains.
“We listen empathetically,” Keener says. “We’re always trying to reflect the love of Jesus with our clients.”
In most cases, clients can be directed to governmental services and funding. The Compassion Coalition helped Keener and the Benevolence Team understand the extensive financial resources available to those facing eviction, which during the pandemic and unprecedented job loss, became the top priority.
The process for individuals applying for financial aid from the government can be difficult, so volunteers are intentional with their conversations, following up with clients as often as possible.
“I hope that we can become more relational than transactional and build more relationships for our clients that will lead them to come out of their financial situations,” volunteer Ann Reego says. “I also hope they see the love of Christ through us and are led to find fatih if they are not currently involved.”
Relationships are also built in more emergent situations, such as a disconnect notice from KUB with a few days left. In situations where there isn’t time to apply and wait for government aid, Church Street steps in with microgrants, which are similar to what was given to each client prior to the pandemic.
Looking forward, Keener hopes that a new hybrid system can help connect more clients to Church Street volunteers. While serving on the Benevolence team is “not for the faint of heart,” Keener can’t help but think of the A-Team and John “Hannibal” Smith’s famous quote: “I love it when a plan comes together.”
“That’s how I feel. I love that the plan has come together and that we have motivated, caring volunteers,” Keener says. “It’s exciting and this should be able to stand the test of time.”
All are welcome at Church Street! We believe every person is of sacred worth and created in God’s image. We welcome and celebrate the gifts God has given to all persons without regard to race, color, national origin, ethnicity, age, gender, disability, status, economic condition, sexual orientation, gender identity, or religious affiliation. We respect diversity of opinion and expressions of Christian faith. We believe God loves everyone unconditionally! As God loves us, so let us love and serve in the name of Christ.
Senior Spotlight: Clare Duncan
YouthOne of our favorite things about the spring semester each year is celebrating our graduating seniors. And this year, we have a special Senior Spotlight series on our blog. Our seniors answered interview questions earlier this spring and it has been so much fun learning their answers! Check back in each week to get to know our seniors better and help to cheer them on as they wrap up high school and prepare for their next steps!
Meet Clare Duncan!
Weekly Prayer – June 9
UncategorizedWeekly Prayers for the Church Street Family
Week of June 6, 2021
Written by Rev. Jan Buxton Wade
O Love Beyond Our Imagining, we pause these moments in midweek to remember and to praise you. As we reflect upon the mystery of our lives, we cannot apply reason to our existence – your transcendent grace presents the only answer. Our bodies in themselves are miracles not to be taken for granted. The love we receive from others, the way your Spirit works within us, the beauty of creation, the events that have led us to you, are all outside the bounds of our understanding. These are veiled mysteries that speak of your love, so teach us to move beyond the realm of what makes sense and to remain open to that love that permeates our past, our present, and our future. Breathe in us, O Breath of Life, as we breathe in you.
God of Tender Mercies, we carry heavy personal griefs this day: for those treasured souls who have died, for relationships that are damaged, for our brothers and sisters who are despondent and lonely, for those whose bodies and minds are failing, for those who are unemployed or underemployed. And underneath we also carry the collective grief of our world: the pain inflicted on persons of color, the indigenous children whose bodies are being unearthed in Canada, the murder and maiming caused by terrorist organizations, persecution of Christian, Jew, and Muslim at home and abroad, the unrest and instability within our own country. Lead us, we pray, to those rivers of healing, where your waters of mercy might soothe us and also cleanse our hearts of hatred, prejudice and retribution.
You have called us, Lord, to be a light in this city, but we confess that we have failed you in many ways. Forgive us for focusing on things that matter little and how we pass by opportunities that could make a world of difference in our community. Open us more fully into your mission, that your holy beam would shine through us, drawing all others into a closer communion with you.
As you have shown mercy to us throughout all our days, receive our thanksgivings; and also hear the cries of each one who offers personal prayers in your name:
Gratitudes:
Concerns:
O God, Father of All Mercies, we kneel in awe when we recognize your movement within our lives. And may that recognition kindle in each of us renewed faith, renewed courage, and renewed resolve to live lives worthy of the love you gave us in Jesus. May we cling to your Son, that we may be among those who mount up with wings as eagles, who run and are not weary, who walk and do not faint:
Have a Prayer Request?
Senior Spotlight: Caroline Powell
YouthOne of our favorite things about the spring semester each year is celebrating our graduating seniors. And this year, we have a special Senior Spotlight series on our blog. Our seniors answered interview questions earlier this spring and it has been so much fun learning their answers! Check back in each week to get to know our seniors better and help to cheer them on as they wrap up high school and prepare for their next steps!
Meet Caroline Powell!
Weekly Prayer – June 2
prayer for todayWeekly Prayers for the Church Street Family
Week of May 30, 2021
Written by Rev. Jan Buxton Wade
O Triune God: Creator, Christ, and Spirit, we do not understand your love for us, nor do we fully understand how you move in our world and in our lives. We can only bow to the mystery of your affection and faithfulness; indeed, your abiding presence is our greatest treasure! When we falter and fail, it is your mercy that redeems us. When daunted by our trials, it is your grace that sustains us. And when we doubt our own abilities, it is your holy breath that fills us with boldness and courage to serve as you have asked. “Let everything that has breath praise the Lord!”
Your generosity abounds, O Friend of Life, and we are recipients of abundance; yet why is it that we demand more and more? We deplete our natural resources by taking more than we need; we reduce forest and field to wasteland, disregarding important habitats of wild creatures; we squander the inborn splendor of your earth in our quest for goods and manufactured entertainment. Prick our collective conscience, O Framer of the World, that we might repent of our self-indulgence before we have marred the good earth beyond reparation. And bless those, we pray, who dedicate their lives to preservation of the unique and sacred home you have made for your people. Give us grace to walk that more gentle and sacred path.
We hear the bitter cries of the hurting across the globe, O Lord, and the sound singes our souls. For children dying of gun violence, Lord have mercy. For those bereft in the Middle East, whose lives and homes are shattered by terrorism, Lord have mercy. For those who have lost everything due to substance abuse, Lord have mercy. For those tormented ones in India suffering illness and death due to the Covid virus, Lord have mercy. For the brokenness of those whom our own nation has failed, Lord have mercy. Each human life has a name, a face, and a story, and you know each intimately, O Christ. All these, who are beloved of God, we lift up to your care, and also ask that your mercy would surround also these whom you also love, members of our Church Street family:
We pray in unity, Holy One, because we are people of hope, believing that suffering and death never have the last word. May our own thanksgivings we now offer remain a sign to our neighbors that our God offers mercy and grace:
All these prayers and petitions we offer today in the name of our Holy Keeper: Father, Son, and Holy Spirit:
Have a Prayer Request?
Youth Summer 2021
YouthWelcome to Summer with Church Street Youth!
Benevolence Team evolves to serve increased community need during COVID-19
connectors, MissionsWhen the COVID-19 pandemic led to shutdowns in East Tennessee, the need for the Church Street Benevolence team almost doubled.
Prior to the pandemic, the Benevolence Team helped an average of eight Knoxville community members pay rent or their KUB utilities bill each week. Now, the need has increased 77% across Knoxville and an average of 20 community members receive help each week from the team.
The Benevolence Team itself was different for most of 2020, with church member Keith Biggers taking the lead on most logistical and operational needs, while also taking the influx of calls between COVID-19 government-issue payments. Biggers stepped away from the team at the end of last year and church member Rob Keener took his place.
And while the Benevolence Team isn’t new, the past few months have shown a new way of doing what the Benevolence Team has always done — help those in need.
“I feel very excited and energized,” Keener says. “We’re building the airplane while flying the airplane, but that’s okay.”
To adapt to the needs of Knoxville community members, Keener connected new volunteers to virtual training through the Compassion Coalition, a community organization helping Knoxville’s churches understand the needs of the community and how to serve them. Keener also reorganized the process for meeting with a new client.
Prior to Keener’s leadership, a few volunteers would meet in-person with potential clients for about 30 minutes at a time. Volunteers would listen to their story and determine the best way to help them, which was typically a microgrant from the church of $100-$300.
Once the pandemic hit East Tennessee, Biggers handled everything from the office in the Christian Life Center (CLC) to meeting with potential clients. Most interactions with community members were a one-time occurrence, and no follow-ups were completed.
“Now, we’ve shifted our emphasis to not just be a ‘one-and-done’ with the client,” Keener says, “but rather to walk with the client and be on a journey with them as they participate in their own recovery.”
Now, each trained volunteer is responsible for one day a week, Monday through Saturday, and they answer any incoming inquiries left on the Benevolence Team voicemail throughout the day. Each volunteer will also follow-up with their previous clients to ensure they have received the care and assistance needed. Volunteers call clients using an app on their phone that protects their personal phone number as the one connected to the voicemail.
Volunteers listen to each client’s story, and take careful attention to figuring out the best way to assist with financial strains.
“We listen empathetically,” Keener says. “We’re always trying to reflect the love of Jesus with our clients.”
In most cases, clients can be directed to governmental services and funding. The Compassion Coalition helped Keener and the Benevolence Team understand the extensive financial resources available to those facing eviction, which during the pandemic and unprecedented job loss, became the top priority.
The process for individuals applying for financial aid from the government can be difficult, so volunteers are intentional with their conversations, following up with clients as often as possible.
“I hope that we can become more relational than transactional and build more relationships for our clients that will lead them to come out of their financial situations,” volunteer Ann Reego says. “I also hope they see the love of Christ through us and are led to find fatih if they are not currently involved.”
Relationships are also built in more emergent situations, such as a disconnect notice from KUB with a few days left. In situations where there isn’t time to apply and wait for government aid, Church Street steps in with microgrants, which are similar to what was given to each client prior to the pandemic.
Looking forward, Keener hopes that a new hybrid system can help connect more clients to Church Street volunteers. While serving on the Benevolence team is “not for the faint of heart,” Keener can’t help but think of the A-Team and John “Hannibal” Smith’s famous quote: “I love it when a plan comes together.”
“That’s how I feel. I love that the plan has come together and that we have motivated, caring volunteers,” Keener says. “It’s exciting and this should be able to stand the test of time.”
Senior Spotlight: Gavin Carroll
Featured, YouthOne of our favorite things about the spring semester each year is celebrating our graduating seniors. And this year, we have a special Senior Spotlight series on our blog. Our seniors answered interview questions earlier this spring and it has been so much fun learning their answers! Check back in each week to get to know our seniors better and help to cheer them on as they wrap up high school and prepare for their next steps!
Meet Gavin Carroll!
be not dismayed, for I am your God;
I will strengthen you, I will help you,
I will uphold you with my righteous right hand.” – Isaiah 41:10
Weekly Prayer – May 26
Featured, prayer for todayWeekly Prayers for the Church Street Family
Week of May 23, 2021
Written by Rev. Catherine Clark Nance
O Holy Spirit of God – we thank you for Pentecost, and in this season, we are privileged to claim and celebrate the birth of your church. But we know your Spirit has been calling us into community from the beginning. Your Spirit, your breath, breathed life into all of creation; and has been made known in the voice of the prophets, calling our communities to exhibit justice and righteousness and compassion.
Your Spirit is revealed to us in the life and teaching of Jesus Christ, who welcomed the stranger and told us to love one another. We see the power of your Spirit on Easter morning and as Jesus ascended into heaven. When, O God, have we ever been away from your Spirit? The psalmist declares that you are always present.
Poets and songwriters and mystics and preachers have named you in countless ways: Liberating Spirit, Comforter, Wind and Flame, Spirit of Peace, Sacred Breath, Laughter, Mysterious Dancer, Pure Fountain, Holy Wisdom.
You have given us the gift of language to make sense of our world and to communicate and to draw your people together. Forgive us when our language attempts to contrive or constrain you. Forgive us when we name you in only the way that is comfortable and convenient for us. Forgive us when our language divides and alienates.
It is our prayer, Refining Fire of God, that we would open our ears and hear how you are prompting and leading and restoring us. And as we recall the story of Pentecost and the disciples understanding other languages, we are mindful of all the languages you hear as you listen to your world praying. We know that your Holy Spirit connects us to Palestinian and Israeli families who are grieving; families in Afghanistan are not just foreigners or people far away, but your Spirit enables us to hear the sorrow of parents and to pray for their comfort. Your Reconciling Spirit opens our hearts to all – in any country – who are dying from Covid.
Abiding Spirit, as you remain close to each of your suffering and frightened children, and as you know each one by name, draw near to your friends in the Church Street community who also call upon you in these trying times. Speak each name, we pray, as you send forth your swirls of healing into their midst:
And to these petitions we add our praises for your mercy and grace:
Continue to open our ears, Spirit of Truth, that we might hear how you desire to shape us, rather than our words shaping how we allow you to fit into our hearts. May your wind and fire cause us to hear you and experience you in new ways. And now we join with other Christians all around the world who offer the prayer our Savior taught us:
Have a Prayer Request?
Senior Spotlight: Emory Wineland
Featured, YouthOne of our favorite things about the spring semester each year is celebrating our graduating seniors. And this year, we have a special Senior Spotlight series on our blog. Our seniors answered interview questions earlier this spring and it has been so much fun learning their answers! Check back in each week to get to know our seniors better and help to cheer them on as they wrap up high school and prepare for their next steps!
Meet Emory Wineland!
Weekly Prayer – May 19
Featured, prayer for todayWeekly Prayers for the Church Street Family
Week of May 16, 2021
Written by Rev. Jan Buxton Wade
Let us sing a glad song of gratitude to our God who has given us life and has imbued us with power to change the world. How amazing is that grace! The Holy One believes in us! We now bow in the silence and reflect upon the ways we have felt his sacred movement in our lives in recent times . . . . . . . . . . Take us by the hand each day of this week, Lord, and lead us in those paths you have prepared for us; and may we recognize your empowering Spirit along the way.
Gracious God, receive our prayer.
“Blessed is the one who comes in the name of the Lord,” sang the psalmist. We do come in your name this evening, Our Forever Companion, knowing you see us as we are, and that we are cherished in your sight. We remember the gentleness with which you steered us through this past year’s turmoil and dissension. In our doubts, fears, and grief, you were working silently to restore our hope.
Gracious God, receive our prayer.
Yes, we are indeed richly blessed and we praise the God from whom all blessings flow. Receive now, we pray, these specific expressions of gratitude brought by your people at Church Street; and also shine your light of gentle grace upon those who render their deep personal concerns:
Joys
Concerns
Gracious God, receive our prayer.
We confess, Patient One, that the magnet of our daily affairs has pulled us away from our best intentions. Especially our weakness was most pronounced in these instances which we remember with regret: . . . . . . . . . . Buttress us, that we might withstand the tug of the world and remain steady in our purpose to live out the promises we make in Christ’s name.
And as you feed us your food of compassion each and every day, you are showing us how to open our hands to share healing with those whose lives are broken, to offer hope to the desperate, to deliver companionship to the lonely, to proclaim your good news. All these efforts we dedicate to you in Christ’s name, our Teacher and Example who taught us to pray in this way:
Have a Prayer Request?